Terms and Conditions

Last updated: February 7, 2026

1. Introduction

Welcome to PrepperCentral. These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to be bound by these terms.

2. Use of Our Service

You must be at least 18 years old to use our services. You agree to provide accurate information and maintain the security of your account credentials.

3. Products and Orders

All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to refuse or cancel any order for any reason.

4. Payment Terms

Payment is required at the time of purchase. We accept various payment methods as displayed at checkout. All prices are in GBP and include VAT where applicable.

5. Shipping and Delivery

Delivery times are estimates and not guaranteed. Risk of loss passes to you upon delivery to the carrier.

6. Returns and Refunds

Please refer to our Returns Policy for information about returns and refunds. You have the right to cancel your order within 14 days under the Consumer Contracts Regulations.

7. Data Protection and Privacy (GDPR Compliance)

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

7.1 Data We Collect

We collect and process the following personal data:

Contact information (name, email address, phone number, shipping address)
Payment information (processed securely through our payment providers)
Order history and purchase information
Website usage data (cookies, IP address, browser type)
Communication preferences

7.2 How We Use Your Data

We use your personal data to:

Process and fulfill your orders
Communicate with you about your orders and our services
Improve our website and customer experience
Send marketing communications (with your consent)
Comply with legal obligations

7.3 Legal Basis for Processing

We process your data based on:

Contract performance (to fulfill your orders)
Legal obligation (tax, accounting requirements)
Legitimate interests (fraud prevention, business analytics)
Consent (marketing communications)

7.4 Data Storage and Security

Your data is stored securely using industry-standard encryption and security measures. We use Shopify's secure servers, which are located in data centers that comply with international security standards. Data is retained for as long as necessary to fulfill the purposes outlined above and to comply with legal requirements (typically 7 years for financial records).

7.5 Your Rights Under GDPR

You have the right to:

Access your personal data
Rectify inaccurate data
Request erasure of your data ("right to be forgotten")
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

7.6 Third-Party Data Sharing

We may share your data with:

Payment processors (for transaction processing)
Shipping carriers (for order fulfillment)
Email service providers (for communications)
Analytics providers (for website improvement)

All third parties are required to maintain appropriate data protection standards.

7.7 Cookies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of PrepperCentral and protected by copyright laws.

9. Limitation of Liability

To the fullest extent permitted by law, PrepperCentral shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.